Case Study

January 12th 2005

When is a case not a case... or a gigbag?

The founders of Tribal Planet have come up against some hard knocks but, like the products they design, they’ve kept things well intact. David Wright and Philip Sutcliffe are the principal partners of a company that’s moving things along in the somewhat static universe of gig bags and instrument cases.

Defying the convention that 2- choices — flexible gig bag or rigid case — are sufficient, their innovation is drawing praise from musicians who are weary of either lugging heavy cases around or entrusting their precious cargo to flimsy bags.

The aim was to devise musical instrument protection that transcended ‘raincoats or glorified knock preventers’. ‘Cases are generally expensive and heavy,’ said Mr Sutcliffe, Tribal Planet’s director of international marketing. ‘Yet they offer substantial protection. We wanted to incorporate the best qualities of the case in a product as portable as a gig bag.’

‘We wanted something that could be thrown on the back seat of a car without having hinges and catches and metal corners that catch on upholstery,’ said Mr Wright, who directs international sales. ‘It had to be comfortable to carry and offer great protection.’

‘It’ is Tribal Planet’s core product: the GX series of multi-layered hybrid instrument carriers. It combines what its creators believe are the best qualities of both types of traditional carries. Described in terms ranging from futuristic to funky, the GX products enjoy an enthusiastic fan base worldwide. ‘We think it’s very beautiful as well,’ said Mr Sutcliffe, ‘and we get a lot of confirmation that we’ve hit the right style note.’ The GX series ranges from about $50 to $110 (£29 to £65) for the top of the range GX40.

While Mr Wright handles company business from the company’s northern England location in County Durham, Mr Sutcliffe lives and works in Spain, conducting ongoing design and administration from an office in Alicante.

‘We supply countries that do 85 percent of the world’s business in music,’ Mr Wright said. ‘We’re in most of the major countries now. There are some smaller countries where we need distribution and we have plans for some of them, which we will announce soon.’

The partners dedicate most of their energies to design, administration and marketing, and have so far left distribution matters to the distributors, who are supplied directly from China. Mr Sutcliffe hinted at imminent news on this topic, but apparently was not yet ready to elaborate.

For Messrs Wright and Sutcliffe, who had already been colleagues during their years at Hohner UK, the decision to start Tribal Planet was coincidental with global events that made the day indelible. ‘It was September 11, 2001’, said Mr Sutcliffe, ‘so it was a very easy day to remember. It was actually a day for people to show wonderful spirit, so we can remember the good as well. I certainly do. And one good thing was that we decided to start the company.’

According to Mr Sutcliffe, bringing their vision to life was, of course, much easier discussed than performed. ‘They say the devil is in the details, and we certainly found that out. We got down to visual design and utility and worked 18 or 20 hours a day for several months. It was an enormous challenge.’ But not as challenging as what came next. ‘When we had it down to the very last dot on the page,’ sighed Mr Sutcliffe, ‘we discovered a completely new world. Production.’

The pair traversed China, and other countries, looking for an ideal production partner. ‘We thought we’d done it, but our problems started all over again because we now had to link design and utility to the demands of production. It really was a very tough time for the company. We certainly learned a lot about communication. The two cultures have different references, and we found a completely different value system, and a different notion of acceptable quality. It took a long time to bring all these elements together into a product that we’re very proud of today.’

Tribal Planet now has two of its own personnel in China, providing translation and quality control.

As the GX range launches further forays into the world market, the company also offers its TPG series of gig bags, more ‘traditional’ but distinctly Tribal. Anticipating a lag in the trade’s appreciation of the newest products, the TPG is itself a hit among buyers.

‘It’s a most enjoyable process,’ insisted Mr Sutcliffe. ‘And we get constant communication from customers reinforcing our belief. We have the joy of opening emails almost daily that say, “You guys did a good job”

 

For more information about Tribal Planet, log on to www.tribal-planet.com.

 

Media Contact: Gayle Tomlinson Communications gayle.tomlinson@blueyonder.co.uk

 

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Case study

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